{"id":7038,"date":"2010-11-10T06:09:33","date_gmt":"2010-11-10T11:09:33","guid":{"rendered":"http:\/\/blogs.scienceforums.net\/swansont\/?p=7038"},"modified":"2010-11-10T06:09:33","modified_gmt":"2010-11-10T11:09:33","slug":"stonecutters-call-312","status":"publish","type":"post","link":"http:\/\/blogs.scienceforums.net\/swansont\/archives\/7038","title":{"rendered":"Stonecutters Call 312"},"content":{"rendered":"<p><a href=\"http:\/\/www.wired.com\/magazine\/2010\/11\/ff_311_new_york\/all\/1\">What a Hundred Million Calls to 311 Reveal About New York<\/a><\/p>\n<blockquote><p>The 311 system has proved useful not just at detecting reliable patterns but also at providing insights when the normal patterns are disrupted. Clusters of calls about food-borne illness or sanitary problems from the same restaurant now trigger a rapid response from the city\u2019s health department. And during emergencies, callers help provide real-time insight into what\u2019s really happening. \u201cWhen [New York Yankees pitcher] Cory Lidle crashed his plane into a building on the Upper East Side, we had a bulletin on all of our screens in less than an hour explaining that it was not an act of terrorism,\u201d Morrisroe says. After US Airways flight 1549 crash-landed in the Hudson in 2009, a few callers dialed 311 asking what they should do with hand luggage they\u2019d retrieved from the river. \u201cWe have lots of protocols and systems in place for emergencies like plane crashes,\u201d Morrisroe explains, \u201cbut we\u2019d never thought about floating luggage.\u201d This is the beauty of 311. It thrives on the quotidian and predictable\u2014the school-closing queries and pothole complaints\u2014but it also plays well with black swans.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>What a Hundred Million Calls to 311 Reveal About New York The 311 system has proved useful not just at detecting reliable patterns but also at providing insights when the normal patterns are disrupted. Clusters of calls about food-borne illness &hellip; <a href=\"http:\/\/blogs.scienceforums.net\/swansont\/archives\/7038\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,53],"tags":[],"class_list":["post-7038","post","type-post","status-publish","format-standard","hentry","category-other-science","category-tech"],"_links":{"self":[{"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/posts\/7038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/comments?post=7038"}],"version-history":[{"count":0,"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/posts\/7038\/revisions"}],"wp:attachment":[{"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/media?parent=7038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/categories?post=7038"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blogs.scienceforums.net\/swansont\/wp-json\/wp\/v2\/tags?post=7038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}