Balancing Security and Usability in Authentication

In most cases, how an authentication system works when a legitimate user tries to log on is much more important than how it works when an impostor tries to log on. No security system is perfect, and there is some level of fraud associated with any of these authentication methods. But the instances of fraud are rare compared to the number of times someone tries to log on legitimately. If a given authentication system let the bad guys in one in a hundred times, a bank could decide to live with the problem—or try to solve it in some other way. But if the same authentication system prevented legitimate customers from logging on even one in a thousand times, the number of complaints would be enormous and the system wouldn’t survive one week.

Balancing security and usability is hard, and many organizations get it wrong. But it’s also evolving; organizations needing to tighten their security continue to push more involved authentication methods, and more savvy Internet users are willing to accept them. And certainly IT administrators need to be leading that evolutionary change.

In my experience, systems that have a captive audience, rather than a voluntary one (e.g. employee vs customer) are much less likely to care about usability in security but also in general, since they can go Nike on you and say, “Just do it.”

related:

Humans are incapable of securely storing high-quality cryptographic keys, and they have unacceptable speed and accuracy when performing cryptographic operations. (They are also large, expensive to maintain, difficult to manage, and they pollute the environment. It is astonishing that these devices continue to be manufactured and deployed. But they are sufficiently pervasive that we must design our protocols around their limitations.)

— Kaufman, Perlman, and Speciner