Please listen carefully to these options, as our menu has recently changed

No it hasn’t.

I suspect this behavior shows up somewhere on the list of ways you can manipulate people, in this case, trying to get me to listen to all the options instead of choosing the first convenient (and wrong) one or hitting “0.” Yes! 50 Scientifically Proven Ways to Be Persuasive

(I haven’t read the whole list, but am confident that by mentioning and linking to it, someone will read it and confirm that the behavior is indeed there. And that there are ways to persuade people to do your research for you, too, like checking to see if an item is on a list)