If you expect me to solve your computer problem, you will have to tell me more than “I tried to go to the website and it didn’t work.”
I’d rather like to know what exactly happened when you tried to go to the website and what error message, if any, you got. Error messages, after all, do have a point: they tell you what went wrong. That can be helpful.
“Ouch!”
Most error messages have meaning only to the programmer who coded them and then only at that moment!