Mired in Red Tape and Bad Business Practices

A colleague’s computer crashed, and he’s having the IT department wipe and reinstall the operating system and the software on it. But the Microsoft Office suite is old (2002), and they want the recent package … but not too recent. They’ve standardized on Office 2003 but are about to move to Office 2007, so I was instructed to buy Office 2007, with a downgrade to the 2003 license, so they can install 2003 and upgrade to 2007 when the time comes. (Confused yet?) Since he already had the 2002 software, this was like Stokes scattering (a kind of Raman transition). Upgrade 2002 to 2007 and immediately downgrade to 2003. If we weren’t going to upgrade later, the intermediate state didn’t have to be a real product.

“Do this through Dell,” I am told. (Oh, frabjous day. I love Dell) So I tried to find this on their website — no good. I find out that there’s a special phone-ordering process: I have to call a number and choose a particular option, The, type in the extension of a particular customer rep, at which time I will be told that the customer rep is on maternity leave. At the end of that message, choose a particular option, that will take me to the customer rep who can help me. The only things missing were a red flag in the planter and a dead-drop.

But that’s not the whole story. Software and hardware have to comply with section 508 of the Rehabilitation Act, which means that it has to be accessible to those with disabilities. So I check the government’s compliance database, and Office 2007 isn’t listed. I have to go to Microsoft’s website and find it, and each of the programs in the site are listed separately — they total about 30 pages, which have to be printed out and included with the order paperwork. Every time someone orders the software. You’d think that for standard software, there would just be a master list that’s stamped “approved,” just to save everyone time and paper and toner, but you’d be wrong. That would make too much sense.

I read the fine print, though, and it turns out the software isn’t fully compliant. One of the requirements to allow people with certain vision-related problems to use the software is “Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.” Microsoft’s response is

Minor exceptions in Office Excel 2007 involve minor flickering issues within components such as: formula bar, charts, text boxes, the Page Layout View (PLV) mode in Office Excel 2007.

Additionally, some dialogs in Office Excel 2007 have display issues when loading in a Windows Vista™ environment.

That’s right — there are more problems when running in Vista. At least I got a laugh out of this whole episode.

A Bootstrapping Problem

My glasses fell apart while I was attempting to clean them. The little tiny screw fell out, so the lens was no longer in a captive state, and the carpet in my office is not designed to make nanoscrews stand out to the casual (or even interested) observer, especially if you can’t wear your corrective lenses. Searching on hands-and-knees while holding a flashlight is a pain to do while simultaneously holding a lens in place.

Hence the conundrum. How do you find the screw, and fix your glasses, if you need glasses to see things like that?

A search, even while wearing my old (i.e. backup) glasses, revealed nothing. CSI training to the rescue! I took the dustbuster and emptied it and vacuumed around where I had been sitting. Then I opened it up and discovered the screw, along with a bunch of other stuff — I’ll be generous and say the custodial staff’s vacuuming efforts under the desk aren’t efficient because of space restrictions, rather than curse them for not bothering to vacuum under the desk. (I also discovered that my chocolate-chip granola bars have been shedding chips at a higher rate than I had thought, but these defectors had been camouflaged by the carpeting in low-light conditions)

Here’s the screw

nanoscrew

(Just kidding. That’s a novelty dime, about 3″ across)

So, success. I later checked and found that the screw is indeed ferromagnetic, but since the frames are Titanium, I wasn’t sure that a magnet would be a useful tool. My backup plan was to take a screw out of my backup glasses. The backup glasses themselves only represent a bare minimum of vision redundancy, because they are not bifocals. The few minutes of wearing them was a stark reminder of how crappy my near-field vision is — they were essentially no help at all in doing the repair work.

One other bootstrapping problem that confronts many physicists is this: I can’t function without my morning coffee. How do you make coffee without having had any coffee? Luckily I partake of caffeine in can form (artificially-sweetened), thus avoiding that issue.

Hot Fun in the Summertime

10 Awesome Summer Internships for Science Students

The National Science Foundation sponsors hundreds of summer programs, which allow sophomores and juniors to get their first taste of real labwork. Most of them last ten weeks and pay more than 3,000 dollars to cover your living expenses.

NSF Research Experiences for Undergraduates (REU) search page

Opportunities are not just for college students. The Office of Naval research runs the Science and Engineering Apprentice Program (SEAP) for high-school students, and the Naval Observatory is a participant, as are a number of other DoD labs

We’ve had an intern in our program, and also when I was at TRIUMF; there’s always the question of whether you will get net work out of a student in a short time frame such as this. You really need to have projects lined up that can be done with the kind of backgrounds that the students will have, without requiring a lot of oversight and intervention, and that has a good shot of completion. On the other hand, if you have any decency you don’t want it to be complete drudgery — it’s not an opportunity to let the undesirable work slide downhill, unless you have a tiny heart made of Grinchonium. (But if you do that, word will get around and you won’t get any interns anyway. The grunt work is really for grad students, if you have them, who are more of a captive audience, where you can sell “cleaning the diffusion pump” as an initiation/hazing, that you won’t have to do once the next student is tricked recruited) My main interaction with the SEAP students has been in helping them print out the posters for their presentations they do at the end of their internship, since our division has a plotter, where they learn a valuable lesson in Murphy’s law: if you wait until the morning of the session, there will invariably be a problem printing the poster out.

The Migration and Herding Tendencies of Tools

I was performing “some assembly required” of equipment in the lab recently, and got stuck when I couldn’t find the proper tool. There is only one such tool in the lab — an allen key of a particular size — and it wasn’t in the tool chest, which is not unusual. Tools are routinely used and then set aside on the most convenient unoccupied flat surface, after which they are shuffled around to create more unoccupied surface area, which eventually obscures some of the items that have been piled up. Murphy’s law dictates the most critical items will be obscured the most.

Luckily I had not left this for the last minute (the lack of procrastination is hidden here — I was avoiding other work that was less pleasant. Lab work, even the mundane variety, is almost always preferable to paperwork), so I was able to put a BOLO (Be On Look Out) out for the tool, and it turned up before it could make a break for a lab with no extradition treaty.

In the paradigm of our lab, this induced me to buy some more copies of the tool. My time has value, in the grand scheme of things, and wasting it looking for a $2 tool just doesn’t make much sense. This is a change from grad school, where student labor is viewed as basically free — it’s overhead that’s going to be paid anyway, and budgets are tight, so there can be an attitude of “buy it only if you can’t build it” and duplicates of little-used tools are considered a luxury. Home-built electronics is the norm, even though it requires building and troubleshooting to get it to work correctly. Moving to a lab where you are perpetually understaffed and have a budget, and that more or less reverses itself — you prioritize and purchase a lot of things because they save you time.

This leads in to the strategy of buying multiple copies of tools, to save you the trouble of looking. In an atomic physics lab, this includes the 3/16″ ball driver, used for 1/4″-20 socket screws, which are the standard size for optics tables and breadboards. The strategy is to have enough in the lab that there’s always one within reach. But a funny thing happens — even though you are convinced that you have more than enough, they migrate and sometimes disappear. You end up looking anyway (albeit less often than with fewer copies around), and when you start searching, you discover that there are three of them sitting next to each other — they don’t diffuse, which is a tendency to go from high concentration to low concentration, but rather they like to herd. Sometimes the tools just disappear, and while pilfering is sometimes the cause, I wonder if it’s a matter of the tools I’m getting being bred and raised in captivity, and they just can’t survive in the wild.

There are other tools whose importance in the lab demand multiple copies. Vacuum systems sometimes use special bolts that require a twelve-point closed-end wrench, and it’s always good to have several of these. For some reason, tape measures are always missing-in-action, as are box cutters. Flashlights always seem to have bulbs burned out and low batteries, so multiple flashlights and a fully-stocked battery charger are in order. (And on a related note, nobody is allowed out of my office while “borrowing” my stapler or tape dispenser; if you’ve lost yours, you aren’t responsible enough to be trusted with mine.)

Having extras around happens more than with just tools. One colleague has a tendency to leave his coffee mug in unusual places and then forgetting where that is. This problem becomes more acute in the morning when the bootstrapping problem manifests itself: how can you recall where you left your coffee mug before you’ve had your first cup or two in the morning? The solution is the backup coffee mug, and the emergency backup mug, and the break-glass-in-case-of-no-mug coffee cup. That allows for productivity prior to “Hey, I found your coffee mug next to the lathe down in the shop.”

Pay Attention to the Woman Behind the Curtain

Check out Allyson’s guest post at Cocktail Party Physics for one of the main reasons for my recent observation

I didn’t see any glitches except for one or two instances of technical difficulties, which speaks volumes for the organizers and support staff, because you just know there were issues, and since they didn’t become visible it means they were solved quickly.

Allyson was the awesome conference secretary, and gives an account of her unique perspective on how you can help get science done without actually being a scientist.

And they’re all weirdly grateful when I pick up a gauntlet and call the accounting department to explain that they’re to call me with the bullshit questions, because when they tie up my scientists with a four dollar discrepancy on a rental car, SCIENCE IS NOT HAPPENING, JACKHOLE.

You betcha we’re grateful when we find people who are part of the solution, rather than being part of the precipitate problem.

My Big Day

Breaking News: I wore a suit at work on Friday. I don’t think I had even worn a tie to work since leaving the navy. (I think most people who work in similar lab situations would agree that fancy clothes tend to interfere with real work getting done.) The party that got me all spiffed up? USNO Dedicates New Master Clock facility (pdf press release) It was actually a dual celebration for a couple of us, since not only were we dedicating the new building, we were acknowledging the delivery of two of our fountain clocks, which were recently moved in, and I worked on both projects.

I started on the building more than four years ago, and I was actually a little late to the party. The original concept dates back to the early 90s, when Senator Byrd proposed a clock facility in West Virginia, but that idea got shot down when Senator Proxmire put it on his “Golden Fleece” list, showing that governmental inability to assess the merit of science and technology is not a new phenomenon. My involvement came after funding was approved and the preliminary design detail was being worked on. I was asked to fill in for someone who was going to be out of town, and was handed a list of changes items under discussion, and a two-inch thick draft of the request for proposals (RFP) that outlined the specs for the building, two days before the meeting. I muddled through that and didn’t embarrass myself at the meeting (but didn’t contribute a whole lot, either), and since the situation was likely to come up again — and it did, several times — I insisted on continuing to attend meetings to stay in the loop. (The draft RFP had obviously been cut-and-pasted from other documents, since the early version included a requirement for the site supervisor to speak fluent Italian, and that all deliveries be coordinated with the harbormaster at Pearl. It was a bit of work getting it straight.)

The preliminary design work involved getting our specs translated from scientist/engineering terminology into architecture and construction-speak. Then the RFP went out, and companies bid on the project. Even though it was apparent that the budget was tight, we were able to find one company that would do it, after some negotiations to trim a few items from the project. The novel nature of the building’s requirements, including

elaborate environmental control system to keep the clocks in strictly regimented temperature and humidity conditions. The building’s temperature will be regulated to +/- 0.1°C and its humidity will be controlled to within a 3% tolerance

Along with some other requirements this meant that this wasn’t just an office building, which was something that had to occasionally be pointed out. But we had a pretty good relationship with the contractors, and despite a few bumps and rough spots, we eventually got it done. It just took more time than we anticipated, both with the scrutiny we had to place on the day-to-day construction, and how long the fine-tuning would take.

Since the pressure and discomfort of such an event wasn’t enough, the mom came down for the ceremony, to add the requisite parental scrutiny. The Vice President made an appearance for a photo-op with the bigwigs. The main speaker for the dedication was the Honorable John G. Grimes, Assistant Secretary of Defense for Networks and Information Integration /Chief Information Officer, with whom I got a chance to speak. I’m not used to rubbing elbows with the top brass like that, but he stuck around quite a while, asking questions and talking with people.

Happily, I’ve now forgotten everything about the details of how to build a building, or the details of our new clock facility, so there is no need for anyone to come to me and ask about it. If someone wants me to weigh in on an issue related to it, I’ll finally get to shrug my shoulders and say, “I dunno.”

Whew!

Things have been rather hectic lately. On top of the normal (and abnormal) bureaucratic stuff, there was a little matter of moving our clocks to their new home in another building. The capacity for disaster was simply terrifying, because this represented several Simoleons worth of equipment, and scientist-years of effort. Breaking a vacuum system isn’t really that hard, and even though it would be fixable, it would represent a significant delay and so there was a wee bit of stress in all of this. We had mentioned the impending move at the conference a few weeks ago, and that induced a retelling of lab horror-stories of moving heavy and/or expensive apparati, and that fed our rampant paranoia.

But we pulled it off.

The air sled system worked like a charm; even when a hose popped out of place it wasn’t a problem — there’s a check valve that prevents the air from releasing through the hose attachment, and the load settled down gently. We gathered a contingent of folks to do things like manage the extension cord so it wasn’t a trip hazard, and move the 4’x8′ polyethylene sheets to the front after we’d slid over them. Our group did the pushing and pulling — we weren’t about to trust things to anyone else — which was a decent workout on the inclined surfaces.

I may post some pictures later on, but for the moment I’m taking a breather to relax and try and shed this cold that’s been attacking folks.

Tag!

The other morning I made sure to tell a colleague about Whiteboard Tower Defense, a potentially addictive flash game. The colleague is giving a talk next week and in the finest tradition of physics research, had barely started to assemble his powerpoint slides and was starting to stress a little. So a time-wasting diversion is just what he didn’t need, but was in retaliation for him sending me links about some cool new iPhone/iPod Touch apps he got. I don’t have an iPod Touch or an iPhone. He knows this.

Anyway, I’m going to the same conference, so posting will be a little light for the next week.

Viva Las Vegas

One of the questions one asks when trapping atoms in a magneto-optic trap (MOT) is “What shall we do with the atoms?” You often have an idea before you do the trapping — it’s not like we’re trophy hunters, trapping just to have something on the wall. Trapping in and of itself hasn’t been the goal for quite some time now, at least in experimental labs; one wants to do some kind of experiment with the atoms. Some of the time that can be done in the trap, but quite often it involves moving the atoms somewhere else. Sometimes you actually wanted an atomic beam of some sort, instead of a collection of atoms just sitting there, suspended in space — the trapping environment involves bright, near-resonant laser light and magnetic fields and those could be undesirable. The atom beam gets you away from this, and if you look at the beam from a perpendicular direction, the Doppler shift is very small. Perhaps you want low-speed collisions, and tuning the speed of the beam allows you to do your experiment. There are also a number of atom-optics experiments that can be done, e.g. sending the atoms through transmission gratings comprising an interferometer. The problem could also be the relatively high vapor pressure of the gas in your vapor cell giving you excessive background signals, or collisions with that background vapor could be the problem, limiting the trap lifetime. So you need to move the atoms, transporting them to a region that is better-suited for the experiment you are doing.

When I was at TRIUMF, the problem was the background and trap lifetime. We were trapping radioactive atoms, and the idea was that when an atom decayed, the beta would go one way and the atom would recoil, and each could be detected. But a vapor-cell MOT captures only the small percentage of atoms stupid enough moving slowly enough to get trapped, leaving the majority of the zipping around in the cell or sticking to the walls (or worse, attaching themselves to detectors). Not only did this mean they would be swamping the signal from the trapped atoms, the signals would be coming from different directions and originating from different points.

About the time we started fretting about this problem (you have to trap them first before you worry about the next step, and nobody had trapped these isotopes before) we got a visit from Zheng-Tian Lu, then at JILA/NIST, and he had come up with an ingenious method of generating a low-velocity atomic beam and shared the details with us (the paper was in the pipeline but had not yet been published at the time)

A typical vapor-cell MOT uses three beams along the cartesian axes, and it’s possible to do this by retroreflecting each of these beams — the vapor is dilute, so with decent mirrors there isn’t a large drop in intensity (any imbalances will push the trap slightly off-center as the effect of the magnetic field compensates). You get the proper polarization of the beams by placing a quarter-wave plate in front of the retroreflection mirror (this changes the circular light to linear and then back to circular of opposite helicity; if you started with linear it would circularize it and change it back to linear, perpendicular to the original. Ah the fun you can have with waveplates)

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